We ordered a 2020 Jayco Whitehawk travel trailer in March. Getting to this point was a journey that was the result of multiple visits to both RV shows and visits to Burlington RV. Steve Burke was the salesman who was our navigator through the all of it. A true gentleman with the knowledge to help us find the perfect RV for our wants and needs. He was there to answer any questions that arose and if he wasn’t able to, he filtered them to the person or persons that could. It is a big decision to make such a large purchase. I am one that “hates” to deal with salespeople that are pushy and overbearing. Steve was never this way. He allowed us to take our time but also “checked in” with us periodically. It was an amazing experience all of the way through.

We were given a pickup date and when we arrived, we were met at the front door by Steve who introduced to Woody. He would take us through the orientation process. Woody was very knowledgeable and walked us through everything. Candace in the business office sat with us to sign all of our paperwork making it smooth and “painless.” The pickup day was about a four-hour process and at the end we drove away with our new and beautiful home on wheels. We can’t thank Steve enough for everything he did for us. Burlington RV is very lucky to have such a dedicated individual. Thank you to all of the others that played a part in this experience as well. We completed our first weekend trip and it was fantastic. Can’t wait for all of the other trips this summer and in the future!!!! Camp On!!

Ahmad
Ahmad

I had an unexpected repair pop up while out on the road and am thankful to Burlington RV for providing me with not only a superb technician to replace a transfer switch, but also very friendly customer service and support staff. I would like to send a special thank you to George, the technician that completed the work order, and Kathy, my service advisor, both whom I believe went above and beyond to accommodate in getting me back on the road. Burlington RV has earned my vote for best service, and when it’s time to buy, they will be the first place I stop. Thank you for a job well done!

Anonymous
Anonymous

From the salesperson Keith (knowledgeable, attentive and customer orientated), to the orientation by Leota (the most personalable, friendly, probably underpaid, knowledgable and is the ideal of “customer service” this day and age could ever ask for, as well as Josh and Paul who found and fixed all of my “picky” nicks and imperfections, and your service dept (Sorry I forgot your name)who stayed after hours and went over ALL the modifications on our Sububran I say GREAT JOB and you are all the IDEAL of this day and age of CUSTOMER SERVICE. 

Connie Flanagan
Connie FlanaganNew Berlin, WI

Excellent service. I was in desperate need of a hot water heater thermostat. I called other dealers only for them to tell me they had to order the part. I got in touch with Fred at Burlington RV and he initially thought they to were out, but he told me he would check around and give me a callback. A few minutes later Fred called me back and said he found one. Though the shop was getting ready to close, Fred allowed me to pay for the part over the phone and waited for me to get to the store after closing to pick up my part. THANK YOU, FRED!!! I am back online thanks to you.

Nathan Koopmeiners
Nathan KoopmeinersKenosha, WI

We had the pleasure of purchasing our new 2015 Keystone travel trailer from Barb and the team at Burlington R.V. From the moment we walked in we felt part of something special, A new “camping family”. Leota and her team did a fantastic job inspecting, prepping and getting things ready for our private 3 hr. training session on OUR Travel Trailer. The service department set up our tow vehicle, took me out for a driving lesson then rode along with me as I drove! The parts/accessory department walked us throughout the store helping us with our new trailer STUFF we needed. Along the way, we were treated like friends and family!!

I have recommended Burlington R.V. to all my friends and I will continue to do so!!! Thank you Burlington R.V. You helped make a great summer of family camping and memories!! 17 nights of camping so far!! Couple more weeks left and we just got home from a trip and planning at least one more for the year!!Thanks to the Coleman Family!

Dannie Coleman
Dannie ColemanSalem, WI

This is the second RV we’ve purchased from Burlington RV. The entire experience was excellent. The situation was anything but normal, but everyone at Burlington RV handled it with class. Because of the situation, we basically bought our RV sight unseen. Stephen Burke, our sales rep, demonstrated excellent product knowledge and really went to bat for us to get the deal done. The RV is turning out to be everything we thought it would be. Over the years since our first purchase, the service and parts departments have always gone out of their way to treat us well and take care of our needs. I would recommend Burlington RV without hesitation.

Rick Delfs
Rick DelfsUnion Grove, WISCONSIN

Totally awesome experience working with these fine professional people. They were upfront and straight-forward in all communication and that was much appreciated in these days. From the salesman (Dave Grant) and Leota Miller, and Roger (the finance manager) and all through the business – my wife and I were treated with courtesy and respect. The people working at Burlington RV were all working as a team and take their vocations (not jobs, but vocations) very seriously. They want their customers to be satisfied and happy and they succeeded with us. Their showroom was clean and tidy and they delivered on every promise. What more can customers ask for? Thank you, Tim Wegge and Burlington RV for our rewarding experience. We found our RV home.

Dr Gregory Wolak
Dr Gregory WolakMilwaukee, WI

Burlington RV Review by The Clarkes April 10, 2017From purchase to delivery and service to on-the-road support, Burlington RV is superlative. You place yourself in the best hands possible when dealing with Burlington!!! We cannot praise them highly enough! We will try to describe all that they have done for us and meant to us that has made our RV experience top notch!We were referred to Salesman Jim Kerkman and what a fantastic person he was to deal with. From his expert knowledge to his high personal ethics, exceptional professional expertise, and his kind personality, he guided us to a purchase that suited our needs within a very reasonable price range with which we were comfortable. After making our purchase, he did everything that we asked so that delivery was at our convenience. Burlington has a Delivery Specialist who patiently and thoroughly oriented us to our new vehicle. Because we had some special requests, we were blessed to work with the incredible Service Manager, Theresa Wardon, who cheerily and promptly accommodated every request we made. Even more impressively, the superior support we received from Mrs. Wardon and others at Burlington when we were on the road was amazing. Unfortunately while traveling southward, we had a road incident causing damage to our RV. When we called Mrs. Wardon in the Service department at Burlington, she compassionately and expertly jumped right onto troubleshooting our problem and finding a way to get us repairs at no inconvenience to our travel schedule. Her efforts were highly successful and allowed us to continue our travel knowing that Burlington was watching out for us and that all would be taken care of in the best way possible without any worry or effort on our part. Additionally, Larry Dickerson in the Parts department worked very quickly to get the part we needed to be ordered and delivered to another RV dealer in the location to which we were traveling so it arrived before we did! Periodically Mrs. Wardon would contact us and make sure all was proceeding per plan and that we were well taken care of.On top of all this, the owner of Burlington, Tim Wegge, also became personally involved. He emailed us himself and oversaw that we were given first class service throughout our repair process.To say that we are pleased, impressed and highly recommend Burlington RV is an understatement. We did not buy one of their more expensive units, but the care from sales through service to support that we have been given is at the million-dollar level! Thank you, Burlington RV, more than we can express!!

Martha and Ed Clarke
Martha and Ed ClarkeWinfield, ILLINOIS

We had an awesome experience! From the little things like our names on the sign as we walked in, to the detailed instructions and walkthrough of our travel trailer. All the people we dealt with were friendly and knowledgeable. When we are in the market for a new camper this will be our first stop. They made us lifelong customers.

Ted and Carrie Petri
Ted and Carrie PetriKenosha, WI

I would like to say “thank you” for the great service and tech support. When you are on the road for three months and talk to other RVer’s, you learn in a hurry that all dealerships and service departments are not the same. There are many horror stories out there and thanks to Burlington RV, I am not one of them.

RICHARD
RICHARD BEACH PARK IL

I would like to mention that our experiences with Burlington RV have been amazing and we certainly consider ourselves lifetime customers. We will be sure to share our experiences with our friends as many of them are considering buying campers. We will always direct them to Burlington RV. The staff is amazing, customer service is top notch and you guys do an amazing job of treating people like family. Thanks!!!

Cory Franz
Cory FranzFranklin, WI

I’m sure you’re aware that Karen and I have been customers at Burlington RV for several years now. We’ve taken delivery on several new (to us) RVs from Burlington RV including three in the last two years and each experience is improved from the previous. We’ve always appreciated the courteous and professional staff, including the unpressured sales approach from the sales team, the extra mile the folks in the service department have gone for us and the excellent advice and support from the parts department (our second – favorite part of Burlington). We really appreciate the hard work everyone at Burlington RV has done, including those folks behind the scenes that clean, detail and prep the RVs. And last, but certainly not least, the walkthrough prior to taking delivery is the greatest. Even as experienced as we are (getting) there are things we overlook in our excitement of purchasing the trailer that are always pointed out during the walkthrough. Kudos to a terrific team of people. We’ve enjoyed working with you and look forward to a continuing relationship as our RV dealership of choice.tered.

CRAIG AND KAREN
CRAIG AND KARENMUKWONAGO WI

Tim, I felt you should know how my wife and I feel about our experience with you and your employees. I do not remember being treated by a business that makes you feel like part of an employee family, even though we originally did not purchase a unit from Burlington RV. I wish that we could express the joy of knowing you can come to a business and have the entire people that are there greet you with a smile on their faces and will bend over backward without making you feel that you are bothering them. We know that we were not average customers due to the amount of work that you did for us. I can see that you treat the people that work with you in an excellent work environment. Again thank you and everyone there for our experience now and in the future.- Dave and Jackie

DAVE AND JACKIE
DAVE AND JACKIE

Hello, My wife Robyn and I purchased our new Open Range Light 319RLS from your dealership in March and took delivery on April 10. I would like to say how much we enjoyed the experience from beginning to end. We are only 3 years into camping, and this is our second Open Range and we love it. Candice, our sales rep, and fellow Open Range owner were extremely helpful and wonderful to work with. On delivery day, Leota was awesome during our walkthrough and orientation with her knowledge of our camper. Our friend Paul who is a seasoned camper also accompanied us on delivery day and was very impressed with her and we all learned new things that day, so a big thumbs up to her! Our camper was spotless and very well cleaned by the detailing crew, and everyone was very friendly and accommodating during our visit. BTW, our 2 young children loved the RV play area and it made it so easy for us to keep them occupied as we went through the sales process. Overall, dealing with Candice, Leota, Roger in the business dept, and everyone at Burlington RV was great and we thank you all as we enjoy many fun memories in our new fifth wheel. We will definitely come back when its time for service or when we are back in the market for a new camper. Sincerely, 

Eric Watson
Eric WatsonBELVIDERE, IL

Every aspect of our experience from the time we went online to the time we brought the trailer home was an A+. We did find the exact same travel trailer online for less, but even that would not have changed our minds. We are so happy that we dealt with Burlington RV and plan on dealing with you in the future for all our needs! We have never dealt with a company where the entire process was so streamlined and everyone there was a joy to work with. We have purchased many high-ticket items and this, by far, is the best experience we have ever encountered.

PAM AND DAVID
PAM AND DAVIDWAUKESHA WI

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