I had an unexpected repair pop up while out on the road and am thankful to Burlington RV for providing me with not only a superb technician to replace a transfer switch, but also very friendly customer service and support staff. I would like to send a special thank you to George, the technician that completed the work order, and Kathy, my service advisor, both whom I believe went above and beyond to accommodate in getting me back on the road. Burlington RV has earned my vote for best service, and when it’s time to buy, they will be the first place I stop. Thank you for a job well done!
From the salesperson Keith (knowledgeable, attentive and customer orientated), to the orientation by Leota (the most personalable, friendly, probably underpaid, knowledgable and is the ideal of “customer service” this day and age could ever ask for, as well as Josh and Paul who found and fixed all of my “picky” nicks and imperfections, and your service dept (Sorry I forgot your name)who stayed after hours and went over ALL the modifications on our Sububran I say GREAT JOB and you are all the IDEAL of this day and age of CUSTOMER SERVICE.
Excellent service. I was in desperate need of a hot water heater thermostat. I called other dealers only for them to tell me they had to order the part. I got in touch with Fred at Burlington RV and he initially thought they to were out, but he told me he would check around and give me a callback. A few minutes later Fred called me back and said he found one. Though the shop was getting ready to close, Fred allowed me to pay for the part over the phone and waited for me to get to the store after closing to pick up my part. THANK YOU, FRED!!! I am back online thanks to you.