Today we purchased our 3rd RV from Burlington RV SUPERSTORE! We bought our first unit in 1991, and have been a part of their family since then. When I say family, I MEAN family!! The staff, from Jim Kerkman and Jeff Ferkin , the Product Specialists could not be more personable, knowledgeable, and professional! Once a customer makes the decision to purchase a unit is not the end, but rather the beginning of a true friendship with ALL THE STAFF! Andy Brezczinski, the financial manager helps navigate the all the details pertaining to purchase, paperwork, warranties etc. His warm smile, and firm handshakes show his passion for his job and the people he serves.

Leota is an AMAZING Delivery Coordinator. Her knowledge of ALL THINGS RV is only surpassed by her positive personality. The people in parts and service are always willing to go the extra mile to meet and exceed customer needs. Amy Rueter, being a personal friend for over 40 years is wonderful, and I know that she treats every client like a family friend. Mr Wegge, we have spoken briefly in past visits, and my advice to you would be KEEP DOING WHAT YOU ARE DOING!! Your business is THE PERFECT example of what customer service should be. I know by the exemplary performance of your staff at every level. Thanks for another amazing experience. We are off to making new memories in our new RV, and will happily be back, and will refer everyone to Burlington RV.

Debbie
Debbie

David, I want to thank you for the outstanding job you did in putting together our deal with Burlington RV. You are a true professional, great follow through… prompt and polite and always working for you customers best interest. You made the buying experience fun!!!

On delivery day your whole team was awesome! Dee was outstanding with the training and knowledge on the unit we purchased… even though the unit we purchased was used… it was pristine in appearance thanks to your detail team…

Your finance team was great and had all the paperwork printed and ready to go…

From start to finish everything was top notch!!!

Chip
Chip

Very friendly, knowledgeable staff. Our sales rep Jeff F was so helpful and patient with us from start to finish. We were new to the whole camping world and he made us feel at home right away. Everyone was very helpful and willing to answer all our questions. Candace from finance was so helpful and Dee who did our orientation. Not a single stone left unturned. Would highly recommend them to anyone looking to join the RV camping community!!

Nicole
NicoleNew Berlin, WI

After terrible experiences at the big chain RV stores, we decided to start from scratch with Jeff at Burlington RV. The minute we walked in, it was a different feel. I saw the big mission statement that said “We build lifelong customers.” I now see why. You get a family feel from these folks. We got a better quality unit than the ones we had previously almost bought, and for cheaper! Not to mention the next level service experience. A definite shot out to Jeff who is amazing, our orientation guru Dee, and our detailers Charlie and Mary!

Rob
RobKenosha, WI

My husband and I really love this place. We took a long time and many trips here to decide what was best for our family and every time we were there the staff was super friendly, not pushy, and treated us like family. And when we finally decided to purchase the process was super smooth. Highly recommend. Especially for first time RV buyers. Also, it’s so awesome that on Saturday’s they open up all the RVs so you can casually look at all of them without a sales person. Big thanks to Bob J and the rest of the team. Thank you- Kristin and MEL Stanley

Kristin
KristinSalem, WI

Enjoyed looking at RVs. Have gone to many of other places and the sales people and staff here are friendly and not pushy. Amazing knowledge and amazing selection! You definitely want to stop here before you make your final decision in my opinion. I’d like to thank the entire sales team for their teamwork and honesty.

Rick
RickUnion Grove, WISCONSIN

Jeff F. answered all our question and clarified what we were truly looking for to go on camping from this day forward. Jeff patiently showed us different units until we found the one that had all the features we wanted for the price we thought was reasonable. Dee did an exceptional job of explaining all of the features and systems to us while being interrupted and harassed by some CAD impersonating as my wife’s husband. The fifth wheel hitch was installed and explained by Tom in terms that I understood not only how it hooked up and released but also tips on towing and maintaining in the future. We really appreciated meeting the parts and service people who went beyond normal work hours to secure the proper solar collector for our 150 Series 230 model. It arrived at my house a couple days later. Awesome people who know how pay attention to their customers. We are proud to be included in the Burlington RV Family. Roger and Pam Teske

Roger and Pam
Roger and PamMilwaukee, WI

My wife and I went to Burlington RV because they had the Grand Design Reflection model travel trailer we were contemplating purchasing. At the store we met Jeff, a young salesman that showed us the trailer. Jeff is an energetic, very polite person that had complete knowledge of this model. He showed us each unit on the lot, explained the various differences of each, but never placing one unit over the other. He took the time on this hot Saturday afternoon to explain every feature. Jeff never once tried to push us into purchasing a trailer. After we finished on the lot we sat in his office where he answered every question and concern we brought up to our satisfaction. Never pressuring us into signing a contract or giving a deposit.
He did follow up with us three days later while I gathered pertinent information about maintenance costs, storage fees and travel cost estimates. The end result was that I called Jeff back and explained to him that the storage costs put our budget over the top. He listened without interrupting me and when our conversation was over, I told him that if we can make an adjustment or find a cheaper storage facility, we would definitely come back to Burlington RV because of the way he conducted himself. Thanks Jeff!

Thomas
ThomasWinfield, ILLINOIS

We had an awesome experience! From the little things like our names on the sign as we walked in, to the detailed instructions and walkthrough of our travel trailer. All the people we dealt with were friendly and knowledgeable. When we are in the market for a new camper this will be our first stop. They made us lifelong customers.

Ted and Carrie Petri
Ted and Carrie PetriKenosha, WI

I would like to say “thank you” for the great service and tech support. When you are on the road for three months and talk to other RVer’s, you learn in a hurry that all dealerships and service departments are not the same. There are many horror stories out there and thanks to Burlington RV, I am not one of them.

Richard
RichardBEACH PARK IL

I would like to mention that our experiences with Burlington RV have been amazing and we certainly consider ourselves lifetime customers. We will be sure to share our experiences with our friends as many of them are considering buying campers. We will always direct them to Burlington RV. The staff is amazing, customer service is top notch and you guys do an amazing job of treating people like family. Thanks!!!

Cory Franz
Cory FranzFranklin, WI

I’m sure you’re aware that Karen and I have been customers at Burlington RV for several years now. We’ve taken delivery on several new (to us) RVs from Burlington RV including three in the last two years and each experience is improved from the previous. We’ve always appreciated the courteous and professional staff, including the unpressured sales approach from the sales team, the extra mile the folks in the service department have gone for us and the excellent advice and support from the parts department (our second – favorite part of Burlington). We really appreciate the hard work everyone at Burlington RV has done, including those folks behind the scenes that clean, detail and prep the RVs. And last, but certainly not least, the walkthrough prior to taking delivery is the greatest. Even as experienced as we are (getting) there are things we overlook in our excitement of purchasing the trailer that are always pointed out during the walkthrough. Kudos to a terrific team of people. We’ve enjoyed working with you and look forward to a continuing relationship as our RV dealership of choice.tered.

Craig and Karen
Craig and KarenMUKWONAGO WI

Tim, I felt you should know how my wife and I feel about our experience with you and your employees. I do not remember being treated by a business that makes you feel like part of an employee family, even though we originally did not purchase a unit from Burlington RV. I wish that we could express the joy of knowing you can come to a business and have the entire people that are there greet you with a smile on their faces and will bend over backward without making you feel that you are bothering them. We know that we were not average customers due to the amount of work that you did for us. I can see that you treat the people that work with you in an excellent work environment. Again thank you and everyone there for our experience now and in the future.- Dave and Jackie

Dave and Jackie
Dave and Jackie

We ordered a 2020 Jayco Whitehawk travel trailer in March. Getting to this point was a journey that was the result of multiple visits to both RV shows and visits to Burlington RV. Steve Burke was the salesman who was our navigator through the all of it. A true gentleman with the knowledge to help us find the perfect RV for our wants and needs. He was there to answer any questions that arose and if he wasn’t able to, he filtered them to the person or persons that could. It is a big decision to make such a large purchase. I am one that “hates” to deal with sales people that are pushy and overbearing. Steve was never this way. He allowed us to take our time but also “checked in” with us periodically. It was an amazing experience all of the way through. We were given a pick up date and when we arrived we were met at the front door by Steve who introduced to Woody. He would take us through the orientation process. Woody was very knowledgeable and walked us through everything. Candace in the business office sat with us to sign all of our paperwork making it smooth and “painless.” The pickup day was about a four hour process and at the end we drove away with our new and beautiful home on wheels. We can’t thank Steve enough for everything he did for us. Burlington RV is very lucky to have such a dedicated individual. Thank you to all of the others that played a part in this experience as well. We completed our first weekend trip and it was fantastic. Can’t wait for all of the other trips this summer and in the future!!!! Camp On!!

Tammy
TammyBELVIDERE, IL

Every aspect of our experience from the time we went online to the time we brought the trailer home was an A+. We did find the exact same travel trailer online for less, but even that would not have changed our minds. We are so happy that we dealt with Burlington RV and plan on dealing with you in the future for all our needs! We have never dealt with a company where the entire process was so streamlined and everyone there was a joy to work with. We have purchased many high-ticket items and this, by far, is the best experience we have ever encountered.

Pam and David
Pam and DavidWAUKESHA WI

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